This product is masterfully hand-crafted by skilled artisans in Kim Son region – the base of sedge and seagrass craftsmanship of Vietnam for the past 200 years - nestled 110 kilometers outside of Hanoi capital city. The Kim Son region now harbors 20 villages with more than 800 artisans involved in the realm of wicker craft.
I have been emailing the company since receiving a defective item that I would like exchanged. I began the day I received the item, which I haven't even taken out of the box because the damage is on the top. I HAVE NOT received any response. With no other method of contacting the company I will continue to email with the hope of a resolution. Time is running out on their 30-day policy. Customer service with this company is non-existent. So disappointed.