Welcome to MadeTerra Support. Have questions? We're here to help! Our knowledge base and FAQs below should have most of the answers you need. But, feel free to reach out anytime.
Yes, we are a local company founded by a group of artisans in handicraft villages and marketing people in Vietnam. We export our product directly to you from Vietnam under our own brand (Made Terra). Currently we rely on Amazon.com service for shipment, return and customer care. Read our story here
Our straw bags, bannetons, baskets are hand made in the traditional handicraft villages in Red River Valley in Vietnam.
Our product shipment and delivery is currently handled by our warehouse partners. Fees and estimated delivery date depend on your ordered items and address. Please proceed to checkout for accurate shipping fee.
We're confident you'll love our products, but if you don't, you have up to 30 days to let us know.
If you decide our product isn't for you, you can send it back to us and we will refund the purchase price.
Wicker makes an ideal container as it allows the air to circulate around the dough and let it breathe.
Cane baskets will give your loaves a beautiful pattern and last a lifetime. The natural cane itself (and the dusting flour) does absorb a small amount of surface moisture from the dough which has the effect of firming up the surface.
Yes, the MadeTerra banneton/brotform dough proofing basket or set comes with washable linen cloths and a bamboo dough scraper
It is handmade in Vietnam - the “homeland” of bamboo and rattan. Vietnam has thousand-year tradition of hand making products from rattan & bamboo
Your choice of flour really depends on what finish you want your bread to have. Some people love to use rye flour. It absorbs moisture well and gives your bread a good crust and pattern. Some others love to see the French style white spirals on the bread so they use 50:50 mix of rice flour and stoneground white. It makes it easy for the dough to come out of the basket and leaves a beautiful clean white pattern, but try different combinations and find out what works for you.
You don’t get the lines when using the liner. You can flour the basket liberally, and this flour carries over to the final bread. Some prefer to bake their bread in a Dutch oven at 475 degrees, lid on for 30 minutes, then off for 15. Then get a beautiful artisan loaf, with lines from the basket, floured and divine crust!
Of course, you can! Once your bread is ready to bake, turn it into your skillet and bake as you normally would any other bread.
You might try using table salt and a brush to remove any remaining dough from the basket. For future risings dust the basket fairly heavily with flour.
Yes, you can rise regular bread dough, bake the dough on a baking stone and it will hold its shape
No, we carefully process the rattan fibres before and after the bag is finished.
Only other low quality bags carry the heavy smoke and BBQ smell
Yes, it is genuine leather
You could take and knott the strap at the top, it works great and provides a cute look.
Yes it does. The bow clip is tight. And the lid itself is tight to the body of the bag.
And the lining has wings on the sides so it keeps your stuff inside and the bag opens 60 to 70 degrees
We provide 2 options of liner cloth (the interior fabric) depending on the bag you select.
The small size (8''x3.1'') straw bag: White dotted on black liner cloth and Flower patterned cloth
The large size (10"x3.1") straw bag: White dottled on black color cloth and Black dotted on pink color cloth